Axia Support Center
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search our database for quick answers on any topic
I Can’t Trade, What Should I do?
First, check out our database of common queries to detect what the issue could be. If that doesn’t help, please open a support ticket below
How Many Currency Pairs Can I Trade?
You can trade 50 currency pairs at Axia, including major pairs, crosses and exotic pairs
How Do I Fund My Account?
We offer a wide variety of ways to fund your account, including credit/debit card, wire transfer and a range of online payment methods
Is Axia Regulated?
Absolutely. Axia is proudly regulated by the FSA, Seychelles, number
What Platforms Does Axia Offer?
You can access your account and trade on MetaTrader 4, MetaTrader 5, WebTrader and Mobile.
What Assets Can I Trade with Axia?
We have an impressive variety of trading assets which are updated regularly. Currencies, commodities, indices, stocks and cryptocurrency CFDs can all be traded with Axia.
How Many Currency Pairs Can I Trade?
You can trade 50 currency pairs at Axia, including major pairs, crosses and exotic pairs.
Is Axia Suitable For Beginners?
Absolutely. We offer access to our exclusive academy which covers the A-Z of trading, as well as the ability to learn from experts and learn from over 100 educational materials. Fully customizable and with proven effectiveness, our academy is ideal for beginners, advanced traders and pros alike.
Opening My Account
How Do I Start Trading?
First of all, you need to open a new account here. After you register, you will need to provide some verification documents which include proof of identity (ID), proof of address (a recent utility bill) and proof of payment. Once your documents are verified, you will be able to fund your account and start trading.
Why Do I Need To Supply My Documents Upon Opening An Account?
Based on common practice, all respectable financial companies will require these documents. They are needed in order to protect our clients from fraud, while complying with anti money laundry (AML) and counter-terrorism rules and regulations. At Axia, we uphold the highest global standards to protect our clients and comply with all global KYC procedures.
What Does Proof Of Payment Mean? Why Do You Need It?
If you use a credit card to fund your account, we will need to make sure you are the owner of the card. For this purpose we will need a copy of your credit card, front and back, with the first 12 digits hidden as well as the CVV. All we will need is to see your full name, last 4 digits of the card, and expiry date. If you use a bank transfer or online method, we will need to see a confirmation of the transaction with your name, date and amount transferred.
Funding My Account
How Do I Fund My Account?
We offer a wide variety of ways to fund your account, including credit/debit card, wire transfer and a range of online payment methods. Once you register your account, you’ll be able to see all the methods available to you, based on your region. For any questions about funding, feel free to get in touch with our support team.
I Tried To Fund My Account With A Credit Card And It Didn’t Work. What Could The Issue Be?
By contacting our support team, we will be able to help you get a basic understanding of why the transaction didn’t go through, and rule out typing errors or expired credit card dates. Sometimes you will need to contact your bank after you’ve spoken to us due to insufficient funds in the account, or due to credit card limits. Occasionally, your bank may block irregular deposit attempts as an added layer of security. By calling them you can also authorize the transaction and remove any blocks.
I Have Successfully Made A Transfer/Transaction. When Will I See The Funds In My Account?
If you have used a credit card or e-wallet solution, you should see the funds in your account immediately. If you have made a bank transfer, it could take 3-5 business days for the funds to reach your trading account. To get more assistance on this matter, you can always open a support ticket and our team will assist you.
Can I Use More Than One Card To Fund My Account?
Yes, providing that all cards used are under your name. We will need proof of payment for each card separately. Please note that when you make withdrawals, funds must go back to the same card they were originally deposited from.
Can I Open A Joint Account With Someone Else?
Yes. We will need the same verification documents from the second account holder, and the trading account must be on both your names. In this case, you would be able to use your own payment methods under your respective names, in the same account.
I Can’t Trade, What Should I Do?
First, check out our database of common queries to detect what the issue could be. If that doesn’t help, please open a support ticket and our team will assist you.
Can I Change The Leverage In My Account?
Absolutely. The default leverage is 30:1 and if you wish to change it, all you need to do is get in touch with our support team.
How Do I Withdraw Funds?
Withdrawing from your account is simple. When logged into your account, you can click “Withdrawal”, follow the steps, and we will start processing your request once submitted.
How Long Do Withdrawals Take To Process?
Once a withdrawal is processed, you will receive a notification from the Axia banking department, and you will see the amount in question deducted from your account. From that point, and upon completion of compliance requirements, withdrawals take a minimum of 3-5 business days. For wire transfers, please allow for extra time, which is subject to your local bank, various procedures in your country, national holidays and other factors.
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